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01224 772883

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All your questions answered

Accessible information:
The hotel has a level access. 102 ground floor guestrooms are available for guests and all public areas are fully accessible

Business services and internet access:
Free WiFi internet access is available throughout the hotel, including in all guest rooms: and guest rooms also have data ports. Fax and photocopying services are also available (at a charge)

Cancellation policy:
Standard cancellation policy: 2.00pm on the day of arrival. With the exception of pre paid non refundable bookings

Currency and credit cards accepted: 
The hotel accepts payments made by cash (Sterling only), most major credit/debit cards (Visa, MasterCard, Maestro, Delta, Solo, American Express). The hotel is unable to accept personal or travellers cheques

Advance payment may be made by any of the aforementioned methods or by bank transfer. Please contact the hotel finance department for details

Check in and out times: 
Check in: 2.30pm
Check out: 11.30am
Late checkout times can be pre arranged on request at a supplement

Car parking:
Free onsite parking for guests during their stay. See park and fly for more details on long stay parking

Courtesy coach:
The hotel operates a free mini bus between the hotel, airport and heliport terminals. The coach runs daily from 5.00am until 11.30pm Monday to Friday. Contact hotel for more information  

Children and families: 
Children of all ages are welcome a limited number of family rooms are available. There are a limited number of family rooms available that can accommodate 2 adults and 2 children. Cots and highchairs are free of charge 

Disabled Guests Information:
The hotel has a level access, 6 ground floor bedrooms are available for guests and the public areas are all fully accessible

Dinner is served between 6.00pm and 10.00pm Monday to Sunday. The bar serves snacks and sandwiches from 11.00am to 11.00pm Monday to Thursday, 11.00am to 10.00pm Friday, 5.00pm to 10.00pm Saturday and 5.00pm to 11.00pm Sunday

Online payments:
Credit/debit cards are accepted as a form of guarantee and payment online

No pets are permitted with the exception of guide dogs

Service charge: 
There is no service charge however gratuities are at the customer's discretion

Smoking policy: 
No smoking is not permitted anywhere inside the hotel

Special diets:
The hotel caters for just about any special diet, but advance notice is preferred. Vegetarian options are available on the daily menu