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Reservations Supervisor

Reference: SPE/RS

Previous experience as a Reservationist or Receptionist
Working knowledge of the computerised Hotel booking system Opera
Excellent organisational and administration skills with attention to detail
High standard of computer literacy
The ability to meet departmental targets and deadlines
The ability to handle a high volume of telephone and email enquiries
A focused approach to work, unsupervised
A polite telephone manner with excellent communication skills
The ability to excel under pressure
The ability to build relationships with regular customers and the operations team
High standard of personal presentation

The ideal candidate will have:
Experience of Opera
Knowledge of the Aberdeen market

In return we offer a competitive wage of £9.25 per hour, uniform, meal on duty and parking. A company benefits scheme is available including discounts at hotels within the Portland group, free life insurance (after 6 months) and training and development opportunities

<br>You are great with customers
<br>It is evident that standards matter to you, however, you're also able to lead your team to deliver standards professionally in an informal environment
<br>You build a team of enthusiastic people and keep them motivated
<br>You are a great person to work for because you lead by example
<br>You're able to teach inexperienced bar and restaurant attendants how to be excellent at what they do, build their confidence and make sure that they understand why, not just how
<br>You're motivated by a selling culture and you have an ability to get those working for you just as motivated by selling as you are
<br>You're an organised leader - things happen at the right time, by deadlines you're expected to meet, and your team have the right tools to do their jobs
<br>You understand liquor controls
<br>You don't mind hard work
<br>You deal with people with honesty, integrity and without drama, calmly looking for solutions not problems
<br>You are rightly proud of what you can do and where you have worked
<br>What do you get in return?
<br>You will be paid a competitive salary of 27k a year, an annual bonus when you achieve your targets, and 28 days holiday a year
<br>You run the business, reporting to the Speedbird Inn's General Manager. You will have support when you need it, with personal development to help you be as effective as you can be. You'll have opportunities throughout the company in Scotland if you're the right individual, and you benefit from food & beverage and accommodation discounts within the Portland Group, plus discounted SPREE membership. You'll have a uniform and your breaks are paid, with a meal on duty. Complimentary car parking is also available

Hours: 40 hours per week

Salary/Hourly rate: £9.25 per hour

Job closing date: 25.05.15


Comments: CV and Application form required when applying for this role. Please submit the completed form along with a covering letter and your current CV in an email to the address provided. Due to the high level of applicants, if we do not contact you within the next 21 days, it is unlikely you have been successful on this occasion.

Download Application Form